At Santovio, we are committed to providing fast, secure, and reliable worldwide shipping. This Shipping Policy outlines our order processing procedures, estimated delivery times, shipping methods, and customer responsibilities.

By placing an order on santovio.com, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully authorized and confirmed.

Please note:

• Orders are processed Monday through Friday, excluding public holidays.
• During periods of high demand, promotional events, or holiday seasons, processing times may be extended.
• We make every reasonable effort to dispatch orders as quickly as possible.

Once an order has entered the fulfillment or shipping process, it cannot be modified, canceled, or changed.

2. Worldwide Shipping

Santovio proudly ships to most countries worldwide.

Estimated Delivery Times

Destination	Estimated Delivery Time
Europe	5–12 Business Days
North America	7–15 Business Days
Latin America	10–20 Business Days
Asia & Oceania	10–25 Business Days

Important Information

The delivery times above are estimated only and should not be interpreted as guaranteed delivery dates.

Delivery may be affected by circumstances beyond our reasonable control, including but not limited to:

• Customs inspections.
• International transportation disruptions.
• Carrier operational delays.
• Severe weather conditions.
• Public holidays.
• Government restrictions or unforeseen events.

Santovio shall not be held liable for shipping delays caused by customs authorities, logistics providers, transportation disruptions, or any other third-party service beyond our control.

3. Shipping Methods

Depending on your location, we offer:

• Standard Shipping
• Express Shipping (where available)

Available shipping methods, estimated delivery times, and shipping costs are automatically calculated and displayed during checkout.

Please note that Express Shipping may not be available for certain remote, rural, military, or restricted delivery areas.

4. Order Tracking

Every order includes a tracking number.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 3 business days for tracking information to become available within the carrier's tracking system.

Santovio is not responsible for delays in tracking updates after the package has been handed over to the shipping carrier.

5. Customs Duties, Taxes & Import Fees

As an international retailer, some orders may be subject to:

• Import duties
• Customs taxes
• Value Added Tax (VAT)
• Local handling or brokerage fees

These charges are:

• Not included in the product price or shipping cost unless explicitly stated during checkout.
• Determined by the destination country's customs authorities.
• The sole responsibility of the customer.

Santovio has no control over these charges and cannot estimate their amount.

We are also not responsible for delays resulting from customs clearance procedures or unpaid import fees.

6. Lost, Delayed, or Stalled Shipments

If your shipment appears to be significantly delayed, stalled in transit, or lost, please contact our Customer Support Team at:

support@santovio.com

Upon receiving your request, we will make reasonable efforts to:

• Assist in tracking your shipment.
• Contact the shipping carrier when appropriate.
• Investigate the delivery status.

Where applicable, any replacement or refund will be handled strictly in accordance with our Return & Refund Policy.

Santovio reserves the right to determine the appropriate resolution on a case-by-case basis after reviewing the available shipping information and carrier investigation results.

7. Incorrect Shipping Information

Customers are solely responsible for providing accurate, complete, and up-to-date shipping information during checkout.

Santovio is not responsible for:

• Failed deliveries resulting from incorrect or incomplete shipping addresses.
• Packages returned due to customer-provided address errors.
• Delivery failures caused by the recipient's absence or refusal to accept the package.

If a package is returned to us due to incorrect information provided by the customer, additional shipping charges may apply before the order can be reshipped.

8. Shipping Restrictions

While we strive to offer worldwide delivery, certain products or destinations may be unavailable due to:

• Local import regulations.
• Carrier restrictions.
• Sanctions or legal limitations.
• Safety or logistical constraints.

Santovio reserves the right to decline or cancel orders that cannot be shipped to the selected destination. In such cases, customers will receive a full refund if payment has already been processed.

9. Contact Us

If you have any questions regarding this Shipping Policy or need assistance with your order, please contact our Customer Support Team.

Email: support@santovio.com

Website: santovio.com