Welcome to Santovio.

These Terms of Service ("Terms") govern your access to and use of santovio.com, including any purchases made through our website. By accessing, browsing, or placing an order on Santovio, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any part of these Terms, you should discontinue use of our website immediately.

1. Eligibility & Website Use

To place an order through Santovio, you must:

• Be at least 18 years of age, or have the authorization and supervision of a parent or legal guardian.
• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account information and accept responsibility for all activities conducted under your account.

You agree not to:

• Use the website for any unlawful or unauthorized purpose.
• Attempt to gain unauthorized access to any part of the website, servers, databases, or related systems.
• Interfere with the website's security, functionality, or performance.
• Use automated systems, bots, or scraping tools without prior written authorization.

Santovio reserves the right to refuse service, suspend accounts, cancel orders, or restrict access to the website at its sole discretion whenever necessary to protect the business, customers, or the integrity of the platform.

2. Orders & Payments

We accept major credit cards, debit cards, and other secure payment methods, depending on your country or region.

All transactions are encrypted and processed through secure payment providers to protect your personal and financial information.

By completing a purchase, you represent and warrant that:

• You are the authorized holder of the payment method used.
• The payment information provided is accurate and valid.
• You are authorized to complete the transaction.

As a global business established in France, Santovio processes all payments in Euro (EUR).

Although customers may view prices or complete transactions in other supported currencies, the final settlement is processed in EUR. Depending on your financial institution, additional charges may apply, including but not limited to:

• Currency conversion fees.
• Foreign transaction fees.
• International banking charges.

Santovio is not responsible for any fees charged by banks, credit card issuers, payment providers, or other financial institutions.

3. Pricing & Product Information

We make every reasonable effort to ensure that product descriptions, images, availability, and pricing are accurate.

However, occasional errors, inaccuracies, or omissions may occur.

Santovio reserves the right, at any time and without prior notice, to:

• Correct pricing or product information.
• Update product descriptions.
• Modify or discontinue products.
• Cancel orders affected by pricing or technical errors.

If an order is canceled after payment has been received, a full refund will be issued to the original payment method.

4. Intellectual Property

All content available on santovio.com, including but not limited to:

• Text;
• Images;
• Graphics;
• Logos;
• Icons;
• Videos;
• Product descriptions;
• Website design;
• Source code;
• Branding and trademarks;

is the exclusive property of Santovio or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, sold, or otherwise exploited without prior written authorization.

Unauthorized use may result in civil and/or criminal legal action.

5. Prohibited Activities

Users agree not to:

• Engage in fraudulent, deceptive, or misleading activities.
• Upload or transmit viruses, malware, spyware, or malicious code.
• Attempt unauthorized access to customer accounts, systems, or databases.
• Disrupt the operation, security, or performance of the website.
• Violate any applicable local, national, or international law or regulation.
• Use the website in any manner that could damage the reputation or operation of Santovio.

Santovio reserves the right to investigate suspected violations and may, at its sole discretion:

• Suspend or terminate user accounts.
• Cancel pending orders.
• Refuse future purchases.
• Report unlawful activities to the appropriate authorities.
• Pursue all available legal remedies.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Santovio shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to:

• The use or inability to use our website.
• Temporary interruptions or technical issues.
• Delays in processing, shipping, or delivery.
• Errors, omissions, or inaccuracies on the website.
• Third-party services, payment providers, logistics companies, or internet service interruptions.

All products and services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, except where required by applicable law.

7. Order Acceptance & Cancellation

Santovio reserves the right to refuse, limit, or cancel any order at its sole discretion, including but not limited to situations involving:

• Suspected fraud or unauthorized transactions.
• Payment verification issues.
• Pricing or inventory errors.
• Product availability issues.
• Violations of these Terms of Service.

Where payment has already been received for a canceled order, a full refund will be issued using the original payment method.

8. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France, without regard to its conflict of law provisions.

Nothing in these Terms limits any mandatory consumer rights granted under applicable law.

9. Changes to These Terms

Santovio reserves the right to modify, update, or replace these Terms of Service at any time.

Any changes become effective immediately upon publication on santovio.com.

Your continued use of the website after any modifications constitutes your acceptance of the updated Terms.

10. Contact Information

If you have any questions regarding these Terms of Service or require further assistance, please contact our Customer Support Team.

Email: support@santovio.com

Website: santovio.com