These Terms of Sale govern all purchases made through santovio.com. By placing an order with Santovio, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Sale.

These Terms should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Product Availability

All products displayed on santovio.com are subject to availability.

While we make every reasonable effort to maintain accurate inventory levels, exceptional situations may arise in which a product becomes unavailable after an order has been placed.

In such cases, Santovio reserves the right, at its sole discretion, to:

• Offer an equivalent replacement product.
• Place the order on hold until the item becomes available.
• Cancel the order and issue a full refund to the original payment method.

Customers will be notified promptly via email if any of these situations occur.

2. Pricing & Payment

As a company established in France, Santovio processes all payments in Euro (EUR).

Prices displayed on the website may be shown in your local currency for convenience, depending on your location and device settings. However, all payments are ultimately processed and settled in EUR.

At checkout, customers acknowledge and agree that:

• The total purchase price, including applicable shipping charges and taxes (where applicable), will be displayed before payment confirmation.
• Payment must be completed in full before an order is processed.
• Currency conversion rates are determined by your financial institution or payment provider.

Depending on your bank or card issuer, international transactions may incur:

• Currency conversion fees.
• Foreign transaction fees.
• International banking charges.

Santovio is not responsible for any additional fees imposed by banks, payment providers, or financial institutions.

We accept major credit cards, debit cards, and other secure payment methods available in your country.

By completing a purchase, you represent and warrant that:

• You are the authorized holder of the selected payment method.
• All payment and billing information provided is accurate, complete, and lawful.

Santovio reserves the right to refuse, suspend, or cancel any transaction suspected of fraud, unauthorized activity, or violation of these Terms.

3. Order Confirmation

After successfully placing an order, you will receive an email confirming receipt of your purchase.

Your confirmation email will generally include:

• Order number.
• Purchased products.
• Order summary.
• Estimated processing and shipping timeframe.

Receipt of an order confirmation does not constitute acceptance or guarantee of shipment.

All orders remain subject to:

• Payment verification.
• Fraud prevention screening.
• Product availability.
• Final approval by Santovio.

4. Shipping & Delivery

Santovio offers worldwide shipping, using Standard Shipping and Express Shipping, where available.

Shipping costs are calculated automatically during checkout based on the delivery destination and selected shipping method.

Estimated delivery times are provided for informational purposes only and do not constitute guaranteed delivery dates.

Delivery delays may occur due to circumstances beyond our reasonable control, including:

• Customs inspections.
• Carrier operational issues.
• Weather events.
• Transportation disruptions.
• Government restrictions.
• International logistics delays.

Santovio shall not be liable for delivery delays caused by third parties or events outside our reasonable control.

We are also not responsible for failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

5. Customs Duties, Taxes & Import Charges

International shipments may be subject to:

• Import duties.
• Customs taxes.
• Value Added Tax (VAT), where applicable.
• Local administrative or brokerage fees.

Unless explicitly stated during checkout, these charges:

• Are not included in the product price or shipping fee.
• Are determined solely by the customs authorities of the destination country.
• Remain the sole responsibility of the customer.

Santovio has no control over these charges and accepts no responsibility for customs delays or additional fees imposed by government authorities.

6. Order Changes & Cancellations

Orders begin processing shortly after payment confirmation.

For this reason:

Orders cannot be modified or canceled once they have entered the fulfillment or shipping process.

If you need to request a correction or cancellation, please contact us immediately at:

support@santovio.com

While we will make reasonable efforts to accommodate requests submitted before dispatch, changes cannot be guaranteed.

7. Returns & Refunds

All returns, exchanges, and refunds are governed exclusively by our Return & Refund Policy.

To qualify for a return or refund:

• Requests must be submitted within the applicable return period.
• Returned products must satisfy all eligibility requirements described in our policy.

Non-returnable products may include, but are not limited to:

• Personalized or custom-made items.
• Intimate or hygiene-sensitive products.
• Final Sale or Clearance items.

Customers are encouraged to review our complete Return & Refund Policy before making a purchase.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Santovio shall not be liable for any:

• Indirect damages.
• Incidental damages.
• Consequential damages.
• Loss of profits.
• Business interruption.
• Data loss.

We do not warrant that:

• Product descriptions will always be free from typographical errors.
• Prices will always remain unchanged.
• Inventory availability will always be current.
• The website will operate without interruption or technical issues.

Except where required by law, all products and services are provided on an "as is" and "as available" basis.

9. Legal Compliance

Customers agree to comply with all applicable laws and regulations relating to:

• International trade.
• Import and export controls.
• Consumer protection legislation.
• Customs requirements.
• Payment regulations.

Santovio reserves the right to refuse service, suspend transactions, cancel orders, or take appropriate legal action where fraud, abuse, or policy violations are suspected.

10. Chargebacks & Payment Disputes

Before initiating any chargeback or payment dispute, customers agree to first contact our Customer Support Team at:

support@santovio.com

This allows us the opportunity to investigate and resolve the matter efficiently.

If a chargeback or dispute is initiated, Santovio reserves the right to submit all relevant evidence, including but not limited to:

• Order confirmations.
• Payment records.
• Shipment tracking information.
• Delivery confirmation.
• Customer communications.
• Any additional documentation supporting the validity of the transaction.

Unjustified or abusive chargebacks may be considered a breach of these Terms of Sale and may result in restrictions on future purchases, where permitted by applicable law.

11. Changes to These Terms

Santovio reserves the right to modify, update, or replace these Terms of Sale at any time.

Any revisions become effective immediately upon publication on santovio.com.

Orders placed after the publication date will be governed by the updated Terms.

Continued use of the website constitutes acceptance of any revised Terms.

12. Governing Law

These Terms of Sale shall be governed by and interpreted in accordance with the laws of France, without regard to its conflict of law provisions.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

13. Contact Us

If you have any questions regarding these Terms of Sale or require assistance with your order, please contact our Customer Support Team.

Email: support@santovio.com

Website: santovio.com